Shipping policy

Shipping Policy

At Raw Remedy Hair, we are committed to delivering your order safely and efficiently. Please read our shipping policy before placing your order.

Order Processing

All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.

Please note that processing times may be longer during product launches, promotions, sales, or holiday periods.

Shipping Within the UK

We offer reliable tracked shipping across the United Kingdom.

Estimated delivery times after dispatch:

Standard Delivery: 2–4 business days
Express Delivery: 1–2 business days (where available)

Shipping costs are calculated at checkout.

International Shipping

We ship to selected international destinations.

Delivery times vary depending on the destination country, customs clearance, and local courier services. Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email so you can monitor your delivery.

If you have not received your tracking details within 3 business days of placing your order, please contact us at Rawremedyhair@outlook.com.

Delays

While we aim to deliver all orders within the estimated timeframes, delays may occur due to factors beyond our control, including adverse weather, courier delays, customs inspections, or peak shopping periods.

Raw Remedy Hair is not responsible for delays caused by third-party courier services.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

Raw Remedy Hair cannot be held responsible for orders shipped to an incorrect address provided by the customer. If your order has not yet been dispatched, please contact us immediately and we will do our best to update your details.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us within 48 hours of the delivery date so we can investigate with the courier and work towards a resolution.

If you have any questions regarding shipping or your order, please contact us:

RawRemedyHair
Email: Rawremedyhair@outlook.com